Refund and Return Policy

ShintaraRose Art is committed to ensuring the 100% satisfaction to buyers! That's why once you’ve receive an original artwork or limited-edition print, will give you seven (7) days to decide whether you’d like to keep that artwork or return it for a refund. You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to the artist in its original condition and packaging.
The 7-Day money-back guarantee is NOT applicable to the following final sale items:
  • Special Collection Works
Limited Edition Print Return Policy
From the time you receive your limited-edition print, you have seven (7) days to notify ShintaraRose Art of a refund and fourteen (14) days to return your order for a refund, provided that it isn’t a final sale item (see below these step-by-step instructions for a list of final sale items).
Step 1 – Please call +61 0754295014 between the hours of 9:00 AM – 5:00 PM AEST (Monday through Friday) or email sabine@shintararose.com.au within seven (7) days of your merchandise delivery date.
Step 2 – On the return portion of the packing slip, indicate the return reason from the options provided.
Step 3 – Repackage the Original work or print, making sure to include:
  • Your order number and contact information
  • The return portion of your original packing slip
  • Address the package to:
ShintaraRose Art
PO Box 1009
Bongaree, QLD, 4507
Step 4 – Ship your return package using a traceable shipping method and email the shipping details (including tracking number) to sabine@shintararose.com.au.
ShintaraRose Art is not responsible for undelivered returns.
ShintaraRose Art will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 3-7 business days of your merchandise return.
Final Sale Items
ShintaraRose Art 7-Day money-back guarantee is NOT applicable to the following final sale items:
  • Special Collection works
What to Do if the Original Artwork 
Step 1 – Please call +61 0754295014 between the hours of (9:00 AM – 5:00 PM AEST Monday through Friday) or email sabine@shintararose.com.au within seven (7) days of your merchandise delivery date.
Step 2 - Take photos of the damaged Original Artwork or Limited Edition Print and the packaging and email the photographs to sabine@shintararose.com.au.
Step 3 - After reviewing the photographs, ShintaraRose Art will ship a replacement Limited Edition print for your damaged purchase and a refund for damaged Original Art.
Thanks for purchasing ShintaraRose Art.
PLEASE NOTE:
Please refer to Return and Refund Policies when shopping ShintaraRose Art at ShopVida, Zazzle, Fine Art America and ArtPal.

Shipping Original Art

Yes, Original Art is shipped internationally.


Open Hours

Sabine is available 9 am to 5 pm Monday to Friday AEST.

PRIVACY POLICY
ShintaraRose Art

1 1. . We respect your privacy
1.1 1.1. .
ShintaraRose Art respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy A c t 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2 1.2. .
"Personal information" is information we hold which is identifiable as being about you.
2 2. .
Collection of personal information Collection of personal information
2.1 2.1. .
ShintaraRose Art will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2 2.2. .
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3 2.3. .
Additionally, we may also collect any other information you provide while interacting with us.
3 3. .
How we collect your personal information How we collect your personal information
3.1 3.1. .
ShintaraRose Art collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4 4. .
Use of your personal information Use of your personal information
4.1 4.1. .
ShintaraRose Art may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2 4.2. .
ShintaraRose Art may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5 5. .
Disclosure of your personal information Disclosure of your personal information
5.1 5.1. .
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2 5.2. .
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3 5.3. .
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of ShintaraRose Art, https://www.shintararose.com.au, its customers or third parties.
5.4 5.4. . I
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.5 5.5. .
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5.6 5.6. .
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6 6. .
Security of your personal information Security of your personal information
6.1 6.1. .
ShintaraRose Art is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6.2 6.2. .
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7 7. .
Access to your personal information Access to your personal information
7.1 7.1. .
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy A c t 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at sabine@shintararose.com.au.
7.2 7.2. .
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8 8. . Complaints about privacy Complaints about privacy
8.1 8.1. .
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to PO Box 1009, Bongaree, 4507. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9 9. .
Changes to Privacy Policy Changes to Privacy Policy
9.1 9.1. .
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
10 10. . Website
10.1 10.1. .
When you visit https://www.shintararose.com.au we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.2 10.2. . Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
10.3 10.3. . Third Party Sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that ShintaraRose Art is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

ShintaraRose Art reserves the right to reproduce prints of all original artworks unless artwork is a commissioned work.

ShintaraRose Art reserves the right to  reproduce prints if a written agreement has been made between ShintaraRose Art and the owner of the commissioned artwork.